Privacy Policy

Last Updated: March 6th , 2025

MercelBay.com is a brand owned by MercelBay ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website MercelBay.com, use our services, or make purchases from us. By using our website, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you make a purchase, sign up for our newsletter, or fill out a contact form, we may collect personal details such as your name, email address, billing/shipping address, phone number, and payment information.
• Non-Personal Information: We also collect non-personal information about your use of our website, including your IP address, browser type, referring/exit pages, and other data related to your activity on the website.
• Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and provide you with personalized services. You can control cookie settings through your browser settings, but disabling cookies may affect your experience on our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment processing.
• Communicate with you about your orders, promotions, or updates.
• Improve our website and services, ensuring a better user experience.
• Personalize your experience, including content, advertising, and offers tailored to your preferences.
• Comply with legal obligations and enforce our terms of service.

3. Third-Party Services

We use several third-party services to enhance our website and provide functionality:

• Google Analytics: We use Google Analytics to collect information about how visitors interact with our website. This includes data such as your IP address, browsing behavior, and interactions with our content. Google uses this data to help us understand how our website is used and to improve user experience. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.
• Google Ads: We use Google Ads to deliver personalized advertising based on your website visits. You can manage your ad preferences through the Google Ads Settings.
• Payment Processors: We use Stripe and PayPal for secure transactions. These third-party services handle your payment information directly and do not share it with us. We do not store or have access to your payment details.
• Other Third-Party Services: We may also share your information with other third parties to assist in delivering services, including shipping providers and email marketing platforms. We ensure that these third parties are compliant with data protection regulations.

4. Your Rights Under CCPA and GDPR

CCPA (California Consumer Privacy Act): As a California resident, you have the right to:

• Opt-Out of the Sale of Personal Information: You have the right to request that we do not sell your personal information to third parties. However, we do not sell your personal information for monetary or other valuable consideration.
• Request Access: You can request details about the personal information we have collected about you, including the categories and specific pieces of personal data.
• Request Deletion: You can request the deletion of your personal information. Please note that certain information may be retained for legal or business purposes.
• Non-Discrimination: Exercising your rights will not result in any discrimination, such as denying you goods or services.

GDPR (General Data Protection Regulation): If you are located in the European Union, you have the right to:

• Access the personal data we hold about you.
• Request that we correct any inaccuracies in your personal information.
• Request the deletion of your personal data.
• Object to processing or withdraw consent at any time.

5. How to Exercise Your Rights

To exercise your rights under the CCPA or GDPR, you can contact us via the following methods:

• Fill our online form at [link to the form]
• Provide sufficient information to verify your identity, including your name, email address, and any other identifying information related to your interactions with MercelBay.com.

6. Global Privacy Control (GPC)

MercelBay.com recognizes and respects browser-based opt-out signals, such as Global Privacy Control (GPC). If you enable GPC in your browser, our website will process it as a valid request to opt-out of the sale of personal information.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

• Email: hellomercelbay@gmail.com
• Address: 415A Montreal Road, Cornwall, ON

By using MercelBay.com, you agree to the terms outlined in this Privacy Policy. Thank you for trusting us with your personal information.