Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |   Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |   Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |   Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |  
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Return Policy for MercelBay.com


At MercelBay.com, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, please review our return guidelines below:

1. Eligibility for Returns

  • Unused and Unopened Products: Products must be returned in their original, unopened, and unused condition. Items must be in the original packaging with seals intact.
  • Return Period: Returns must be initiated within 7 days of the purchase receipt  . Items returned after this period may not be eligible for a refund or exchange.

2. Non-Returnable Items

  • Opened or Used Products: For hygiene and safety reasons, we cannot accept returns on any products that have been opened, used, or tampered with.
  • Sale Items and Final Sale Products: Items purchased on sale or marked as “final sale” are not eligible for return, refund, or exchange.

3. Return Process

  • Step 1: Contact Us: Before returning an item, please contact our customer support team at [customer support email or phone number] to obtain a Return Authorization (RA) number.
  • Step 2: Pack Your Items: Securely pack the items in the original packaging, including the RA number, a copy of your receipt, and any relevant order information.
  • Step 3: Ship the Items: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged item received).

4. Damaged or Defective Products

  • Inspection: If you receive a damaged or defective product, please contact us within 7 days of receiving the item.
  • Resolution: We may offer a replacement or refund after confirming the defect or damage. Photos of the damaged item may be required for verification.

5. Refunds and Processing Time

  • Refund Process: Refunds are issued to the original payment method after the returned item has been inspected and approved.
  • Processing Time: Please allow 7-10 business days after receipt of the returned items for processing. Depending on your bank, it may take additional time for the refund to appear in your account.

6. Shipping Costs

  • Non-refundable Shipping: Original shipping costs are non-refundable unless the return is due to our error.