Return Policy for MercelBay.com

At MercelBay.com, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, please review our return guidelines below:

1. Eligibility for Returns

• Unused and Unopened Products: Products must be returned in their original, unopened, and unused condition. Items must be in the original packaging with seals intact.
• Return Period: Returns must be initiated within 7 days of the purchase receipt  . Items returned after this period may not be eligible for a refund or exchange.

2. Non-Returnable Items

• Opened or Used Products: For hygiene and safety reasons, we cannot accept returns on any products that have been opened, used, or tampered with.
• Sale Items and Final Sale Products: Items purchased on sale or marked as “final sale” are not eligible for return, refund, or exchange.

3. Return Process

• Step 1: Contact Us: Before returning an item, please contact our customer support team at [customer support email or phone number] to obtain a Return Authorization (RA) number.
• Step 2: Pack Your Items: Securely pack the items in the original packaging, including the RA number, a copy of your receipt, and any relevant order information.
• Step 3: Ship the Items: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged item received).

4. Damaged or Defective Products

• Inspection: If you receive a damaged or defective product, please contact us within 7 days of receiving the item.
• Resolution: We may offer a replacement or refund after confirming the defect or damage. Photos of the damaged item may be required for verification.

5. Refunds and Processing Time

• Refund Process: Refunds are issued to the original payment method after the returned item has been inspected and approved.
• Processing Time: Please allow 7-10 business days after receipt of the returned items for processing. Depending on your bank, it may take additional time for the refund to appear in your account.

6. Shipping Costs

• Non-refundable Shipping: Original shipping costs are non-refundable unless the return is due to our error.