Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |   Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |   Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |   Get Free Shipping within the US & Canada on Orders of $49.00 and Above* or Flat Shipping $5   |   $49.00 이상 주문 시 미국 및 캐나다 내 무료 배송   |  
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Shipping & Delivery Policy


Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.

IMPORTANT: Please note that we cannot ship to a P.O. Box.

At MercelBay.com, we offer fast and reliable shipping across Canada and the USA to ensure you receive your favorite Korean skincare products as quickly as possible.

Processing & Shipping Time
  • We strive to process and ship orders by the next business day.
  • All orders are shipped via Reliable Shipping Partner for secure and timely delivery.
  • A shipping confirmation email with tracking details will be sent once your order has been shipped.
Shipping Rates & Free Shipping Offer
  • Shipping rates are Flat $5 if order value is less than $75 
  • Enjoy FREE shipping on orders over $75!

📦 Shop with confidence and get your K-Beauty favorites delivered fast! 🚀
Standard Ground Carrier / Parcel shipments
Most parcel shipments will be expedited within 24 hours of open business hours and do not require signature upon delivery. We offer two shipping options standard and express. Standard shipping delays average between (3 to 5) business days, remote areas in North America rarely exceed (10) days. Express delays average (2 to 3) business days. We cannot guarantee express shipping delays, as this is a service provided by an outside transport service. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control. We cannot guarantee which service provider will be used before an order is processed.


Regions that are subject to a surcharge include, but are not limited to the following
US Territories or Protectorates (US Virgin Islands, Puerto Rico, Guam, etc.)
Alaska and Hawaii
Yukon, Nunavut and the Northwest Territories of Canada
Anticosti Island
Address Changes
Addresses can be updated by contacting us via email : hellomercelbay@gmail.com or texting / calling +1-514-984-7406 , at no additional cost before the order has been shipped.  Shipping is unavailable to P.O. Boxes.


Shipping damages
Our company is not responsible for covering shipping damage . However, the limited liability claims are not honoured in any legal manner by our compnay, as they are handled/produced by overseas companies. Claims related to shipping damage must be submitted within 7 days of the delivery date..