Shipping & Delivery Policy

Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.

IMPORTANT: Please note that we cannot ship to a P.O. Box.

At MercelBay.com, we offer fast and reliable shipping across Canada and the USA to ensure you receive your favorite Korean skincare products as quickly as possible.

Processing & Shipping Time

• We strive to process and ship orders by the next business day.
• All orders are shipped via Reliable Shipping Partner for secure and timely delivery.
• A shipping confirmation email with tracking details will be sent once your order has been shipped.

Shipping Rates & Free Shipping Offer

• Shipping rates are Flat $5 if order value is less than $49
• Enjoy FREE shipping on orders over $49 within the USA & Canada

🌍 International Shipping

• We offer FREE international shipping on orders of USD $145 and above — no extra charges or hidden fees.
• For international orders below $199, a flat shipping fee of $9 applies.
• All international orders include tracking and are processed with the same speed and care as domestic shipments.
• If you do not see your country listed , send us an email by contacting us and we will add it in our website . 

📦 Shop with confidence and get your K-Beauty favorites delivered fast! 🚀

Standard Ground Carrier / Parcel Shipments

• Most parcel shipments will be expedited within 24 hours of business hours and do not require a signature upon delivery.
• We offer two shipping options: Standard and Express
  • Standard shipping delays average between 3 to 5 business days
  • Express shipping delays average 2 to 3 business days
• Remote areas in North America rarely exceed 10 days
• Express delivery times are not guaranteed due to third-party carrier factors or unforeseen delays
• We cannot guarantee which service provider will be used before an order is processed

Regions Subject to Surcharge

These include, but are not limited to:

• US Territories or Protectorates (e.g., US Virgin Islands, Puerto Rico, Guam)
• Alaska and Hawaii
• Yukon, Nunavut, and the Northwest Territories of Canada
• Anticosti Island

Address Changes

If you need to update your shipping address, simply speak with our chatbot on the website.

Our customer service team will assist you directly via chat at no extra cost, as long as the order has not yet been shipped.

Note: Shipping is unavailable to P.O. Boxes.

Shipping Support

In the rare case your package arrives damaged or with an issue, don’t worry — we’re here to help.

Please contact our team through the chatbot within 7 days of delivery, and we’ll assist you in finding the best resolution.

Note: Some items may ship directly from our overseas partners to ensure faster delivery, and in such cases, timelines may vary slightly.