✅ Fast shipping in Canada & USA

✅ 100% authentic K-Beauty products

✅ Curated collections for every skin type

✅ Loyalty rewards & exclusive discounts

📢 Still have questions? Contact us via hellomercelbay@gmail.com.

You can reach our customer support team by emailing hellomercelbay@gmail.com,or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

At MercelBay.com, we offer fast and reliable shipping across Canada and the USA to ensure you receive your favorite Korean skincare products as quickly as possible.

Processing & Shipping Time

• We strive to process and ship orders by the next business day.
• All orders are shipped via Reliable Shipping Partner for secure and timely delivery.
• A shipping confirmation email with tracking details will be sent once your order has been shipped.

Shipping Rates & Free Shipping Offer

• Shipping rates are automatically calculated at checkout based on your location.
• Enjoy FREE shipping on orders over $75!

📦 Shop with confidence and get your K-Beauty favorites delivered fast! 🚀

At MercelBay.com, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 7-day return policy under the following conditions:

Eligibility for Returns

✅ Items must be unopened, unused, and in their original packaging.

✅ Returns must be requested within 7 days of receiving your order.

✅ The item must be in re-sellable condition with no signs of tampering.

Non-Returnable Items

❌ Opened or used products cannot be returned for hygiene reasons.

❌ No returns for change of mind—please choose your items carefully.

❌ Items purchased on sale or clearance are final sale and not eligible for return.

How to Initiate a Return

1. Contact Us within 7 days of receiving your order to request a return authorization.
2. Ship the item back in its original condition at your own cost.
3. Once received and inspected, we will process your refund to the original payment method.

📌 Note: Shipping fees are non-refundable.